Property Management Plumbing Sydney

Our target is 60 minutes on site for genuine emergencies across St George and the Sutherland Shire. We’re available 24/7 including public holidays. When the tenant calls, we assess over the phone, work out if it’s a genuine emergency, and dispatch if it is. We’ll also talk the tenant through any safe steps they can take in the meantime, like isolating the water at the meter. We contact the property manager after attending with a summary of what was done and what still needs follow-up. After-hours rates apply for evenings, weekends and public holidays. We confirm the rate before dispatching.

Either way works. Lots of property managers prefer tenants to call us directly for after-hours emergencies so the property manager doesn’t have to be the go-between at 11pm. We attend, do the work and send the report and invoice to the property manager next business day. For non-emergency jobs, most prefer to send the work order through themselves so they control what gets authorised. We’ll work with whatever process suits your agency.

After every job, we send a written report covering what the fault was, what we did and what parts were replaced, with photos from site. Separately, there’s a landlord-ready invoice that breaks out labour, parts and any after-hours charges. For compliance work like water efficiency inspections or pre-tenancy checks, we include a signed certificate too. Everything goes to the property manager by email and we can format it to match your reporting process.

Yes. We work with strata managers and body corporates across St George and the Sutherland Shire. That covers shared hot water, common area drainage, balcony and roof drainage, and water meter inspections. We know the difference between lot owner responsibility and common property, and we can help work out which category a fault falls into before we quote. Jobs that need access to individual lots, we coordinate notification with the strata manager.

Yes. Under NSW law, landlords can pass on water charges if the property is separately metered and internal fixtures meet water efficiency standards. We inspect, flag anything that doesn’t comply, handle any needed upgrades and issue the certificate. Most jobs just come down to swapping out aerators, shower heads or flush mechanisms. Once you’re certified, the landlord gets to recover water costs from the tenant. That usually pays for the inspection pretty quickly.

Anything outside a standard callout, or above an agreed authorisation threshold, we contact the property manager before doing the extra work. Quote given on site, verbal or written, and we wait for the go-ahead. No surprise invoices. If it’s urgent and we can’t reach the property manager, we make the property safe with the minimum work needed, then get in touch once we have their attention to talk through the rest.

When a fault turns out to be the tenant’s doing, we document it clearly in the report with photos. We do the work and invoice as normal, but the report gives the property manager what they need for a bond claim or reimbursement request. Common examples: drains blocked by foreign objects, fixtures damaged through misuse. Our reports are formatted to hold up in tenancy dispute processes.

Yes. We can set up a planned maintenance schedule across your portfolio: annual plumbing inspections, hot water servicing, drain clearing for properties that have a history of blockages. A program like that cuts reactive call-outs over time, which means fewer tenant complaints to deal with. We’ll quote based on the size and makeup of your portfolio. Call 02 8667 5354 to talk it through.

After-hours rates apply for evenings, weekends and public holidays. We confirm the rate before we dispatch, so there are no surprises on the invoice. No hidden charges on top. The job report calls out any after-hours component clearly so landlords can see what they’re paying for. If you have a standing arrangement with us, we can lock in fixed after-hours rates upfront.

Yes. We work with the main platforms Sydney agencies use. Send work orders by email, portal or phone and we’ll pick them up. Reports and invoices go back in whatever format your software needs, including PDFs that work with PropertyMe, REST Professional and similar. Want to set up a preferred supplier arrangement with a set process? Call us and we’ll work out what fits.